Сравнить цены на книгу: Itil® V3 - A Pocket Guide (Jan van Bon), 2010

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.

What are the key service management processes? What is the 'lifecycle' approach?

Foreword

Acknowledgements

Introduction

Introduction to the Service Lifecycle

Lifecycle Phase: Service Strategy

Lifecycle Phase: Service Design

Lifecycle Phase: Service Transition

Lifecycle Phase: Service Operation

Lifecycle Phase: Continual Service Improvement

Introduction to Functions and Processes

Functions and Processes in Service Strategy

Functions and Processes in Service Design

Functions and Processes in Service Transition

Functions and Processes in Service Operation

Functions and Processes in Continual Service Improvement

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